Frequently Asked Questions

Your guide to shopping with BY LUNAS AUSTRALIA

How long does shipping take within Australia?

We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days to most metropolitan areas.

What is your return policy?

We accept returns on all full-priced items within 14 days of delivery. Items must be in original, unworn condition with all tags attached to be eligible for a refund or store credit.

Do you ship internationally?

Yes, we ship worldwide. International delivery times vary by location but generally take between 7-15 business days via our international courier partners.

How do I find the right size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our designs are tailored for a true-to-size Australian fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.

How should I care for my BY LUNAS garments?

To maintain the quality of our fabrics, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry in the shade to prevent fading.